Step-by-step instructions
- Enter or select Completed or achieved complaint resolution.
- Enter or select Total or target complaint resolution.
- Tap Calculate.
- Review the result shown directly below the calculator.
Complaint Resolution Rate Calculator
Calculate complaint resolution rate calculator using completed or achieved complaint resolution divided by total or target complaint resolution, expressed as a percentage.
How to use the Complaint Resolution Rate Calculator
Calculate complaint resolution rate calculator using completed or achieved complaint resolution divided by total or target complaint resolution, expressed as a percentage.
What the inputs mean
- Completed or achieved complaint resolution
- Enter the amount actually achieved, completed, or used.
- Total or target complaint resolution
- Enter the full amount, target, goal, or capacity used as the comparison value.
Formula or calculation method
Completed or achieved complaint resolution is divided by Total or target complaint resolution and the result is multiplied by 100 to express the relationship as a percentage.
Example
For example, if Completed or achieved complaint resolution is 25 and Total or target complaint resolution is 100, the calculated result is 25%.
How to understand the result
The result is a percentage. A higher or lower percentage has different meaning depending on the calculator, so compare it with the goal, limit, benchmark, or historical value relevant to your situation.
Tip: Keep all values in compatible units and use values from the same time period when the calculator compares two amounts.