Step-by-step instructions
- Enter or select Tickets resolved.
- Enter or select Tickets opened.
- Tap Calculate.
- Review the result shown directly below the calculator.
Customer Support Progress Calculator
Calculate customer support progress calculator by comparing tickets resolved with tickets opened.
How to use the Customer Support Progress Calculator
Calculate customer support progress calculator by comparing tickets resolved with tickets opened.
What the inputs mean
- Tickets resolved
- Enter the value requested by this field label.
- Tickets opened
- Enter the value requested by this field label.
Formula or calculation method
Tickets resolved is divided by Tickets opened and the result is multiplied by 100 to express the relationship as a percentage.
Example
For example, if Tickets resolved is 25 and Tickets opened is 100, the calculated result is 25%.
How to understand the result
The result is a percentage. A higher or lower percentage has different meaning depending on the calculator, so compare it with the goal, limit, benchmark, or historical value relevant to your situation.
Tip: Keep all values in compatible units and use values from the same time period when the calculator compares two amounts.