Step-by-step instructions
- Enter or select Tickets resolved.
- Enter or select Resolution target.
- Tap Calculate.
- Review the result shown directly below the calculator.
Support Resolution Goal Calculator
Calculate support resolution goal calculator by comparing tickets resolved with resolution target.
How to use the Support Resolution Goal Calculator
Calculate support resolution goal calculator by comparing tickets resolved with resolution target.
What the inputs mean
- Tickets resolved
- Enter the value requested by this field label.
- Resolution target
- Enter the full amount, target, goal, or capacity used as the comparison value.
Formula or calculation method
Tickets resolved is divided by Resolution target and the result is multiplied by 100 to express the relationship as a percentage.
Example
For example, if Tickets resolved is 25 and Resolution target is 100, the calculated result is 25%.
How to understand the result
The result is a percentage. A higher or lower percentage has different meaning depending on the calculator, so compare it with the goal, limit, benchmark, or historical value relevant to your situation.
Tip: Keep all values in compatible units and use values from the same time period when the calculator compares two amounts.