Step-by-step instructions
- Enter or select Tickets resolved.
- Enter or select Ticket target.
- Tap Calculate.
- Review the result shown directly below the calculator.
Support Resolution Target Calculator
Calculate support resolution target by comparing tickets resolved with ticket target.
How to use the Support Resolution Target Calculator
Calculate support resolution target by comparing tickets resolved with ticket target.
What the inputs mean
- Tickets resolved
- Enter the value requested by this field label.
- Ticket target
- Enter the full amount, target, goal, or capacity used as the comparison value.
Formula or calculation method
Tickets resolved is divided by Ticket target and the result is multiplied by 100 to express the relationship as a percentage.
Example
For example, if Tickets resolved is 25 and Ticket target is 100, the calculated result is 25%.
How to understand the result
The result is a percentage. A higher or lower percentage has different meaning depending on the calculator, so compare it with the goal, limit, benchmark, or historical value relevant to your situation.
Tip: Keep all values in compatible units and use values from the same time period when the calculator compares two amounts.